Southeast Alaska Regional Health Consortium Associate Director - Special Projects Practice Management in Juneau, Alaska

Title: Associate Director - Special Projects Practice Management ID: 610119121747 Department: Administration Job Status: Full Time Location: Juneau POSITION SUMMARY Under the direction of the Practice Management Director, the Associate Director is responsible for assisting with the development and implementation of strategic goals and projects critical to the success of the primary care division. The position supports high quality, customer-friendly services in a safe environment and works collaboratively to improve care in a consistent fashion throughout the division. The position works collaboratively with local clinic leaders and ancillary departments to improve a multitude of clinic processes including appointment scheduling, registration, provider schedule optimization, customer service, telehealth utilization, quality monitoring, data development and reporting, efficiency, and effective use of resources. ACCOUNTABILITIES Support, champion, and guide local clinic leaders and managers as assigned to deliver high-quality and cost effective services in alignment with SEARHC s strategic vision and goals. Work closely with local clinic managers as assigned to attain productivity and financial goals by regular reviews of financial performance to identify negative trends in expenses and assist in developing and recommending plans of action to address variances. Identify, develop, and share effective and consistent data reports monitoring trends, areas for improvement, work flow barriers, and efficiency gaps. Collaboratively maintain, develop, implement action plans, objectives, and work flow design changes to improve consistency, volume, productivity, staffing effectiveness, personnel development, patient scheduling, pre-visit planning, front office performance, patient/staff/provider satisfaction, and other indicators. Develop SEARHC telehealth capabilities that significantly increase utilization and effectiveness throughout the consortium. Partner with clinic managers in order to facilitate audits, education on proper coding, and timely documentation with Providers and staff. Lead special projects and duties critical to the primary care division. Facilitate successful Joint Commission (TJC), Health Resources and Services Administration (HRSA), Centers for Medicare and Medicaid Services (CMS), and other audits and/or surveys.