City of Bethel Public Safety Dispatchers in Bethel, Alaska

Position Objectives: Provides the communication link between the public and emergency services responders. Duties and Responsibilities: Essential Functions: Receives and transmits emergency and administrative messages using a variety of specialized communication tools and techniques; Monitors emergency telephone lines and radio frequencies; Answers all emergency calls; determines appropriate response (police, fire, or emergency medical services); dispatches emergency calls to the determined agency/entity; Enters incident data into the computer-aided dispatch system using prepared templates; Performs computer-based background checks; Provides limited administrative support to officer investigations or ongoing operations; Communicates information provided by department personnel to appropriate City departments or external agencies; Processes correspondence, reports, and related items; Transcribes interviews; Records and maintains written and electronic records of departmental data; Files police reports; manages files in accordance with city retention schedule; Follows all City and Department policies and operating procedures and applicable federal and state laws. Other Responsibilities: Conducts field training for new employees as needed Minimum Requirements: Knowledge, Skills, and Abilities: Proficient with Microsoft Office software; Knowledge of multiple cultures and/or languages preferred; Knowledge of or ability to comprehend and apply instructions for operating department telephones and computer systems; Ability to comprehend and apply rules, regulations, and procedures for dispatching public safety and emergency services; Demonstrated ability to establish/maintain effective working relationships in a cross-cultural environment; Ability to pass a department background screening, to include criminal records check; Ability to maintain confidentiality of information; Ability to react quickly and remain calm and focused in emergency situations; Ability to type a minimum of 35 words per minute; Ability to communicate clearly and concisely, orally and in writing. Desirable Training and Experience: Experience and/or Education: Prior work experience as a dispatcher or a similar communications field; One year experience in a job requiring public contact; High School Diploma, GED, or equivalent Comments: Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty and meet physical demands satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands : The employee must be able to continuously remain in a stationary position; continuously operate a computer and other office equipment, such as copier, and printer; frequently communicate both in person, via radio and on the telephone; frequently read printed reports; occasionally move throughout the office to access files, office equipment, etc. Work Environment : Work frequently involves working with others in an office setting available to the public 24-hours a day, 7 days a week. Environment is frequently noisy and requires an ability to perform multiple tasks simultaneously. Environment may be stressful and work frequently includes exposure to sensitive or disturbing information, communications, and/or visual images. Work shifts are flexible, and may range from 8 hours to 12 hours long and may include evenings, night shifts, holidays, or weekends. Applicants for employment with the City of Bethel shall be afforded equal opportunity in all aspects of employment without regard to race, creed, color, religion,