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Title: Shareholder Records Technician - On Call
Duties centers on providing expertise and support services needed to maintain shareholder records.
Provides in-house staff support by providing a wide variety of information needed to handle Shareholders inquires and carry out the Board’s Avvakusiisailiqirit Committee activities.
Provides a wide variety of services/assistance to Shareholders in such areas as referral to potential sources of community assistance, etc. Handles such shareholder matters as verifications, change of address, applications, enrollment input, filing, dividend verifications, general office support, CIB, etc.
As a first point of contact, works with Shareholders to assist them in gaining access to available services. Explains NANA’s services, procedures, and requirements to Shareholders. Travels to villages to assist area shareholders with a variety of matters.
Prepares direct written correspondence to address shareholder inquiries. Fields phone calls and walkins by providing basic shareholder information.
As a first point of contact, provides others with general information regarding shareholder training and developmental activities. Maintains assigned area’s computerized data base(s).
Works with assigned directors to schedule future activities. Participates in regional events that aid in the accomplishment of NANA’s goals.
Following generally established standard office practices and procedures, handles incoming internal and external mail, phone calls, correspondence, faxes, parcels, gathering of basic data, completing reports, etc. Confirms those given any shareholder or training material will be able to properly respond in a timely manner.
Operates or performs such standard office duties such as producing general office written or electronic correspondence, handling a variety of telephone and office equipment, observing proper procedures to handle records or other materials, etc.
Operates in a climate of confidentially requiring discretion. Helps with the preparation and administration of all annual/informal Shareholder meetings.
May utilize specialized computer systems and applications with unique applications being used at the discretion of the department. May refer some matters to others in the organization who could best take the appropriate action to respond/handle Shareholder's needs.
Other duties may also be assumed as needed by NANA’s activities.
A high school education (or GED). Must be able to operate typical PC software programs. Valid AK Drivers license with an insurable driving record.
All of the above and demonstrated ability to master the duties required of a Technician II.
All of the above and demonstrated ability to master the duties required of a Technician III.
Ability to work independently with minimal supervision.
All of the above and demonstrated ability to master the duties required of a Specialist.
Advanced computer skills with reporting experience.
Language skills sufficient to read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math skills sufficient to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Reasoning abilities sufficient to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
PHYSICAL DEMANDS REQUIRED OF ALL LEVELS
The employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. The employee is frequently exposed to outside harsh weather conditions. The noise level in the work environment is usually quiet. Must be able to extensively travel and work in non-urban areas using many different means of transportation. Must be able to often work in less than ideal offices, facilities, or situations.
The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.